General terms and conditions of business

Please note: Pilar Alarcon
is a small, ethical, Swiss company that makes all jewelry by hand. It may take up to 6 weeks for your order to ship after purchase.


The contractual relationship between you as a customer and the Pilar Alarcón online shop (private individual Aicha Pilar González Alarcón) comes into being through your order placed in the online shop and its electronic acceptance by us. By pressing the “BUY” button, you enter into a legally valid purchase contract and agree to accept these terms and conditions.

By purchasing you agree to the following terms and conditions (“Terms and Conditions”):
  • The jewelry may lose color or shine if it comes into constant contact with water.
  • Each piece of jewelry is handmade and may have small imperfections and may vary slightly from the images.
  • The jewelry cannot be exchanged.


Delivery is only made to persons with legal capacity within Switzerland, the EU, Great Britain and the USA. It is our aim to serve you to your complete satisfaction, which is why we process and ship your order as quickly as possible.

All deliveries are sent as registered mail and must be received by the customer with a signature

We assume no liability for undeliverable or delayed delivery. In the event of an unjustified refusal to accept the goods delivered by us, we will charge the costs incurred by us. Any payments made for products that cannot be delivered will be refunded to you.

You purchase from our store knowing that your piece can take 3-6 weeks to be made before it is ready to ship.


We reserve the right to adjust prices at any time. The prices applicable at the time the contract is concluded are decisive for the individual order.

We offer you credit card, Paypal or Twint as payment methods. When paying by credit card, your credit card account will be debited immediately after the order is completed. You agree to the transmission of all invoices by email.

We cover the shipping costs for shipments to Switzerland and the Principality of Liechtenstein.

Deliveries outside Switzerland or the Principality of Liechtenstein are calculated as follows:
  • Germany, Austria, Belgium, Denmark, Netherlands: CHF 25.00
  • France, Italy, Sweden, Great Britain, Poland, Spain: CHF 35.00
  • USA: CHF 35

Any customs duties and country-specific VAT are borne entirely by the buyer.


The jewelry is not prefabricated. The production is determined in advance by the customer's individual selection (precious metal and size). Therefore, there is no right of withdrawal after purchase.


The Pilar Alarcón online shop grants you a three-day cancellation right. Cancellation must be reported in writing by email to within three days of placing the order.


After receiving the goods, the customer must immediately check the goods for defects and quality. Complaints must be reported within a reasonable period of time, but no later than within 5 working days, by email to, otherwise all material warranties are void.

You receive a two-year guarantee on all pieces of jewelry. This does not apply to loss, damage, natural wear and tear or clearance items. Please keep the invoice receipt as it serves as proof of guarantee.


The copyright and all other rights to content, images, photos or other files on the website belong exclusively to the Pilar Alarcón online shop or the specifically mentioned rights holders. The written consent of the copyright holder must be obtained in advance for the reproduction or use of any work.


This Privacy Policy describes how your personal information is collected, used and shared when you use or purchase something from (the “Site”).

When you visit the Website, we automatically collect certain information about your device, including information about the web browser, IP address, time zone and some of the cookies installed on your device. As you navigate the Site, we also collect information about the individual web pages or products that you view, the websites or search terms that brought you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect device information using the following technologies:

- “Cookies” are data files stored on a device or computer that often contain an anonymous unique identifier. Further information about cookies and how to disable cookies can be found at
- "Log files" log actions on the Site and collect information such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamp.
- "Web beacons", "tags" and "pixels" are electronic files used to collect information about how you navigate the Website.
When you purchase or attempt to purchase something on the Site, we also collect certain information about you. This includes name, billing address, shipping address, payment information (including credit card numbers, email address and telephone number. We refer to this information as "Order Information").

When we use “personal information” in this Privacy Policy, we mean both device information and order information.


We typically use the order information we collect to fulfill orders we receive through the Site (including, but not limited to, processing your payment information, arranging for shipping, and sending you invoices and/or order confirmations).

We also use this order information to:

communicating with you;
Screening our orders for potential risks or fraud and providing you with information or advertising related to our products or services, provided this is consistent with your privacy settings.
We use the device information we collect to check for potential risks and fraud (in particular your IP address) and generally to improve and optimize our website (for example, by analyzing our customers' navigation behavior and their interaction with the website and to assess its success our marketing and advertising campaigns).


We share your personal information with third parties who assist us in using your personal information as described above. For example, we use Shopify to run our online store. For more information about how Shopify uses your personal information, please visit: We also use Google Analytics to understand how our customers use the website. Further information on how Google uses your personal data can be found here: You can deactivate Google Analytics here:

Finally, we may also disclose your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, please visit the Network Advertising Initiative ("NAI") educational page at

You can opt out of targeted ads here:

In addition, you may opt out of some of these services through the Digital Advertising Alliance opt-out portal:

Please note that we do not change our website's data collection and use practices when we receive a "Do Not Track" signal from your browser.

If you are a European resident, you have the right to access, request correction, update or deletion of the personal information we hold about you. If you would like to exercise this right, please contact us using the contact details below.
If you are a European resident, please note that we process your data to fulfill contracts with you (e.g. when you place an order through the Website) or to pursue our legitimate business interests mentioned above. Please also note that your information will be transferred outside of Europe, including Canada and the United States.

When you place an order through the Site, we will retain your order information for our records unless you ask us to delete this information.

We may change this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons.
If you require more information about our privacy practices, have any questions, or would like to make a complaint, please contact us by email at or by mail at the address below:

Staldernstrasse 9, Regensberg, Zurich, 8158, Switzerland


We reserve the right to adapt these terms and conditions. The version that is currently valid and displayed during the ordering process is valid.


All legal relationships between the Pilar Alarcón online shop and the customer are subject to Swiss law.

The place of jurisdiction for all disputes is Zurich.

We thank you for supporting sustainable fashion and sustainable companies.

As of: January 1, 2024